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Dr. Chomba & Associates, Inc (trading as iScript) · BHF Practice 0558419
Effective Date: 1 January 2026
Summary
This Cancellation and Refund Policy applies to all teleconsultation services booked through the iScript platform operated by Dr. Chomba & Associates, Inc (BHF Practice 0558419). All bookings are subject to this policy, which forms part of our Terms and Conditions.
2.1 Cancellations made more than 48 (forty-eight) hours before the scheduled appointment time will receive a full refund of the consultation fee. 2.2 Cancellations made within 48 hours of the scheduled appointment time will not be eligible for a refund. The full consultation fee is non-refundable for late cancellations. 2.3 To cancel an appointment, you must notify iScript via the platform, email (practice@iscript.co.za), or phone (011 392 6199). Cancellation requests will be acknowledged in writing. 2.4 Reason for this policy: Healthcare providers reserve time exclusively for your consultation. Late cancellations result in unavoidable costs and lost clinical hours that cannot be recovered.
3.1 A "no-show" occurs when a patient does not attend their scheduled appointment and fails to provide prior cancellation notice. 3.2 No-shows are not eligible for refunds. The full consultation fee will be charged and retained. 3.3 A waiting period of 10 minutes will be observed before a consultation is classified as a no-show. The doctor may use this time to attempt to contact the patient via the registered contact number. 3.4 In cases of genuine medical emergency preventing attendance, patients should contact iScript as soon as possible. Each case will be reviewed on its merits at management's discretion.
4.1 Where consultation fees are submitted to a medical aid scheme, refund processes are subject to the individual scheme's rules and procedures. 4.2 iScript will submit appropriate claim adjustments to your scheme in the event of a cancelled consultation. However, iScript cannot guarantee the outcome of any medical aid claim or refund. 4.3 Co-payments paid directly by the patient are subject to this refund policy. Scheme benefits are managed directly between the scheme and the patient.
5.1 If a consultation cannot proceed due to a technical failure attributable to the iScript platform (not the patient's device or connection), the patient will receive a full refund or be offered a rescheduled appointment at no additional charge. 5.2 iScript will use reasonable efforts to investigate reported technical failures. Evidence may be requested to substantiate the claim. 5.3 Poor patient-side connectivity, device failure, or network issues on the patient's end do not qualify for refund under this clause.
6.1 In the event that an iScript doctor is unexpectedly unavailable for a confirmed appointment (e.g. medical emergency), the patient will be offered the option to reschedule with any available doctor, or receive a full refund. 6.2 iScript will communicate such cancellations as soon as possible and will make every effort to provide a replacement doctor.
7.1 Approved refunds will be processed to the original payment method within 5–10 South African business days. 7.2 Refunds are processed via PayFast or the applicable payment gateway. iScript is not responsible for additional processing delays by the patient's bank. 7.3 To request a refund, contact practice@iscript.co.za with your booking reference, name, and reason for refund. Requests will be responded to within 3 business days.
iScript reserves the right to amend this policy. Changes will be communicated to registered users and posted on the website with at least 14 days' notice before taking effect.
If you believe a refund was incorrectly denied, please contact practice@iscript.co.za. iScript will investigate and respond within 5 business days. If the dispute cannot be resolved internally, it may be escalated to the applicable consumer protection authority under the Consumer Protection Act 68 of 2008.
Questions about this policy?
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